Complaints
Procedure

Oduduwa Rights aims to provide quality services which meet your needs in line with our objectives. We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our services, remain at a high and improving standard, we have a procedure through which you can let us know of any reason you are not satisfied with your dealings with Oduduwa Rights.

If you are not happy with ODUDUWA RIGHTS please tell us.

If you are unhappy about any ODUDUWA RIGHTS’S service, please speak to the relevant staff member, manager or Director.

If you are unhappy with an individual in ODUDUWA RIGHTS sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate then speak to the staff member's manager or the Director.

Often, we will be able to give you a response straight away. When the matter is more complicated, we will give you at least an initial response within five working days.

Making a Written Complaint

If you are not satisfied with our response or wish to raise the matter more formally, please write to the Trustees of Oduduwa Rights. All written complaints will be logged. You will receive a written acknowledgement within fourteen working days. The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

If after we have responded you are not satisfied, please write to the Chair who will report the matter to the next meeting of the Trustees, which will decide on any further steps to resolve the situation. Finally, please also let us know if you are happy with ODUDUWA RIGHTS’S services.